Frequently Asked Questions (FAQ)
Do you have a question? We have the answers.
Here you will find information for those who want to rent or live at Campus Living MetStudios. In the menu you can navigate to what you are looking for. Is there something you are missing? Get in touch with us! General information
To apply for a rental contract with Campus Living MetStudios, you need to send us a request for one of the apartment types
here. Click "Send application" and indicate your desired apartment type, place of study, a short presentation of yourself and we will contact the relevant applicants. A contract will be signed and you can look forward to moving into Campus Living MetStudios. We primarily offer viewing of our student housing on the website. Please contact us if you would like to book a viewing. There will be fixed days in the summer for this.
You can apply all year round. If we do not have an available apartment for you, you may be put on a waiting list.
Can I choose the exact housing and live with friends?
In the application form you can select the desired housing type. Campus Living MetStudios has 5 different housing types in the property that was completed in 2020. All apartments have their own bathroom and kitchen. With us, you apply for a housing type instead of a specific housing, you will know exactly which housing you will live in when you are assigned a lease agreement, note that the assigned housing can be changed by the landlord before taking over where you are notified in advance. The housing types can vary slightly in size, layout and are located from 2 to 5 floors in the property.
Who can stay at Campus Living MetStudios?
You are between 18 and 35 years old and a student either at a school, vocational school, college or university approved by Lånekassen. Minimum part-time student 15 credits per vacation. If you have not reached the age of 18, your parents can be responsible for the lease.
What is the rental period?
We normally enter into rental contracts for one year at a time. The rental start and move-in date is then August 01, where the lease runs until July 31 the following year. Note that a new contract is not guaranteed and must be applied for. The tenancy cannot be terminated by the tenant during the tenancy period, but subletting is allowed subject to approval from Campus Living MetStudios.
Where can I find the prices and how much do they cost?
Price and information about the apartment types can be found
here. The apartments are located from 2 to 5 floors and all have private bathrooms and kitchens. You can apply for preferences and we will take it into account, if there is capacity. We have 5 different housing types that vary by size (BOA m2) and number of bedrooms - You are guaranteed to find one that is perfect for you!
What does rent and communal costs include?
The ordinary rent includes internet, drainage fees, hot water, caretaker services and weekly cleaning of common access and living areas
In addition to the ordinary rent, electricity is paid on account per month. Electricity is settled once a year after the 2nd study semester based on actual consumption. The tenant takes out their own home contents insurance and pays a fee for the common laundry. The prices stated on the website apply for the period from 01. August this year until 31. July. the following year. Thereafter, there will be new rent prices to take into account general price inflation and the market. What is the deposit and how is it paid?
The tenant can choose between a deposit or a rental guarantee from Tryg insurance. The landlord creates this in connection with the signing of the contract via www.hybel.no
The amount will vary depending on the type of apartment and the choice of security. The exact amount can be found in the ad text for the type of apartment you want.
We want you to have the best study experience, which is why we have built several rooms that everyone who lives with us has access to. Meet your neighbors over a game of table tennis in the game room or watch a movie in the cinema room. You will also find several study rooms and lounges as well as laundry, lobby and bicycle parking in the building. We want to create a good living environment where residents can thrive, make friends, and have a good and safe home during their studies.
Use of common living areas (including laundries) must take place within the current opening hours, currently weekdays from 07:00 to 23:00, and on weekends from 08:00 to 24:00.
All our apartments have modern finishes and furnishings, and include
What's a Rich Text element? Tiled bathroom with toilet, shower, sink, mirror and cupboard Kitchen with sink, fridge/freezer, dishwasher, hob, oven and fan Bed with storage and main mattress (size and number vary for different apartment types) Desk with chair Cabinets for storing clothes, kitchen utensils, etc. Shelf above desk with light
Can I rent a parking space?
It is possible to rent a car parking space. Contact Onepark for further information on price and conditions. More information about the parking facility can be found here. Otherwise, street parking according to the area's regulations.
Where to find bike parking
We offer indoor bicycle parking on the 1st floor of the property which is only available to tenants. Use the entrance from Sofiesgate where you will find the bicycle parking. Please note that you need a key to access both the entrance from Sofiesgate and the bicycle parking itself.
It is not permitted to keep animals. The exception is if there are good reasons for keeping animals and that it is not a disadvantage for the landlord or other residents of the property.
Cleaning of common areas and the collectives
A cleaning company cleans common areas weekly, but all residents have to clean up after themselves.
Campus Living MetStudios places a high value on fire safety. The property has been completely renovated and was completed in 2020 and has a full fire alarm system and sprinkler system.
All tenants of Campus Living MetStudios can report damages and defects. As a tenant or applicant, you can also report defects via your accommodation profile.
During the rental period
REMEMBER TO FAMILIARIZE YOURSELF WITH THE PROPERTY - TAKE GOOD CARE OF THE PROPERTY YOU ARE RENTING:
Locate and familiarize yourself with the fire alarm system and evacuation procedures.
Locate and familiarize yourself with all stopcocks in your home. You may want to turn off the water if you are going away for long periods of time.
Locate and familiarize yourself with the stove guard. If your stove has started beeping and/or stopped working, the cause seems to be your stove guard. Stove monitors installed above stoves sometimes need to be restarted or adjusted and reprogrammed so that they do not misinterpret normal use as a fire hazard. The best thing to do is to find the brand of stove guard, also Google the user manual online. Adjustment and reprogramming is very simple.
Locate and familiarize yourself with your appliances. If you are having problems with your appliances such as dishwasher/stove/oven/cooktop, the best thing to do is to find out the make, model and serial number of the appliance, also Google the user manual online so you can troubleshoot the product based on the user manual.
Locate and familiarize yourself with leak stoppers. Several of our apartments are equipped with the Høiax AquaSafe leak stopper. This detects leakage from the sensor tape and activates the solenoid valve that shuts off the water. It will also cut the power supply to the power plug on the leak stopper. The best thing to do if this fails is to Google the user manual online.
Wipe sensor tape with dry cloth. Then press the RESET button to stop the alarm.
Locate the fuse box and go through the course inventory that tells you which fuses cover which areas. If it gets dark, there is usually a fuse that has blown and you can easily reactivate or replace it yourself. Electricity is not normally included in the rent and each tenant must take out their own electricity subscription. In the event of a power outage, contact your electricity supplier.
All tenants are obliged to comply with the given house rules - see your signed rental contract with us. Any changes to the house rules will take effect immediately and will be notified to tenants by email, text message and/or website.
Locate and familiarize yourself with the property's waste disposal facilities. The tenant is responsible for the proper disposal of waste. Littering on the property or around garbage facilities is not allowed and removal may be charged to the tenant.
It is important to clean your home regularly, especially the kitchen and bathrooms. See more about this in the section on "How to clean and wash the whole house thoroughly?"
This is only allowed after written agreement with the landlord. This means that it is not allowed to drill holes and install screws, shelves, flat screens, etc. without consent. If you have been given consent to hang up, this must remain in the apartment when you move out.
Water should be wiped away immediately to prevent damage/moisture penetration.
Bathroom/shower drains, as well as kitchen and bathroom sink drains must be cleaned when necessary, using a good drain opener if necessary. A lot of hair/grease/dirt collects in drains and this must be physically removed by opening the cover.
Taps, shower heads and water
Visible plumbing under sinks in bathrooms and kitchens should be tightened by hand at least once a year. You can try to tighten some dripping taps yourself, as well as the shower head in the bathroom.
Hinges and handles can usually be easily screwed into place and should be checked regularly.
It is very important to ventilate regularly to maintain a good indoor climate and to avoid a breeding ground for moisture, fungi and eventually rot. In winter, it may be necessary to shock ventilate, so if you dry clothes inside or take a shower, you need to ventilate extra well. Use kitchen and bathroom fans frequently. If condensation is found on windows, wipe it away with a dry cloth to prevent moisture penetration into the woodwork and frames.
Campus Living opening hours
Our staff are at work to help you Monday to Friday, 08.30 - 15.30.
What do I need to do when I move in?
Takeover of the apartment can take place at the earliest from 12:00 on the date your rental contract with us starts. Takeover is carried out by sending you a unique digital key / "Mobile access" through the Livvi app. More information about "Mobile access" and the Livvi app, click
here. The apartment must be pre-checked by the landlord, but it is important that you as a tenant also check the apartment for any errors, defects or deviations and notify the landlord by filling in the move-in protocol you will receive before taking over. Here you can also take pictures and document the condition. We hope you will enjoy your new home with us! How does "Mobile access" through the Livvia app work?
Everyone who lives with us must use "Mobile access" through the Livvi app to get in and out of the building. Each unique digital key is issued by the landlord, with the Livvi app you get access to your apartment, common areas and common doors. The app is designed to be easy to set up and use. Once set up, Livvi will allow you to use your mobile device as a key to the property.Livvi's quick start guide to help you through the installation process can be read
here I have problems with "Mobile access" through the Livvi app?
See the "Livvi" quick start guide
here. We recommend that you try the following: -> Check your bluetooth settings (turned on) -> Check and update to latest IOS/ Android version -> Log out of the Livvi app -> Quit the Livvi app / reinstall the Livvi app-> Log in again. Is there a counselor for Campus Living MetStudios residents?
Your well-being is important to us, which is why we have put together a guide for you who live with us, this is called the MetStudios Guide and contains information and guidance that should make your everyday life easier. The current MetStudios Guide is hung in all our apartments, but can also be read
here. Is there guidance on equipment in the apartments?
User Guide: Panel oven, can be read
here. User Guide: Bathroom thermostat, can be read here. User guide: Stove guard, can be read here . User guide: LOCAL ALARM DELAY UNIT BN-303LS, can be read here. Where can I find the House Rules?
The current main house rules can be read
here. All tenants are obliged to familiarize themselves with the house rules, as well as the special rules of use for the various common areas. When will my rent be invoiced and how can I pay?
The rent is paid in advance, at the latest on the 1st of each month. A rent invoice will be sent to you approximately 14 days before the due date each month with a due date of the 1st of the following month. For example, the rent for September will be sent to you about 14 days before, with a due date of 01.09.
Can I use the deposit as payment for rent?
It is not possible to deduct rent from the deposit during the rental period.
Falbes gate 5 B 0170 Oslo How do I access the internet?
The rent includes free access to wireless internet in the property.
Network: MetStudios Password: Student Life
What do I do if I have problems with internet access?
When a resident complains to us, we must take this further with our supplier. It is not always the internet that is the fault... You as a resident must therefore answer the questions below, which we can forward to our supplier - otherwise we have almost nothing to deal with.
1. Which apartment are you in? 2. Define and describe problem -"unstable" is not necessarily telling us anything useful. 3. Are there constantly poor network signals or only for periods? 4. If this is an occasional problem, please specify time of occurance. 5. Is it in the whole apartment ands urroundings, or only some room/part of room? 6. What type of device are you trying to connect with? (PC, Mobile, Ipad...) 7. With which method are you trying to connect 8. Please send us your MAC address for us to investigate properly.
Where can I find my mailbox?
The mailbox is foiled and marked with the apartment number, which is assigned to you when you take possession of the property. The mailboxes are located in the entrance area. The mailbox should be marked by the tenant with the mailbox sign lite, white. We recommend, https://skiltbutikken.posten.no/postkasseskilt/pk-lite-hvit-7001Din mailbox key can be found in the apartment, on the inside of kitchen cabinets above the kitchen fan, on a peg.
Where can I find bike parking?
We offer indoor bicycle parking on the 1st floor of the property which is only available to tenants. Use the entrance from Sofiesgate where you will find the bicycle parking. Please note that you need a key to access both the entrance from Sofiesgate and the self-bike parking.
Where can I find the laundry?
Our communal laundry provided by Miele and their AppWash is located on both the 3rd and 4th floor. You will find two washing machines and two dryers in each laundry. We have an agreement with and use the digital laundry platform AppWash.
How do the machines in the laundry work?
See instructions from Miele here:
Link 1 Link 2 How to wash clothes with AppWash?
You only need an app to do your laundry with us. You don't even need to bring detergent or think about how much soap to put in. It's that simple! In case of errors or questions, please contact email@example.com. Prices are set and changed by our supplier Miele and their AppWash. Our estimates indicate that using a washing machine costs about NOK 25,- per wash, and using a dryer costs about NOK 15,- per dry. (Detergent is included in the price.) For more information about AppWash,
see here: https://appwash.com/no/ Where can I find litter bins?
The garbage room where residents can dispose of waste can be found on the 1st floor of the property which is only accessible to our residents. Use the entrance (exit) from (to) Sofiesgate where you will find the garbage room. Note that you need a key to access both the entrance from/to Sofiesgate and the trash room itself.
Garbage, cardboard and paper:
The tenant is responsible for the proper disposal of waste. It is therefore not allowed to leave garbage, cardboard, furniture etc. in corridors, stairways, or on the ground around garbage facilities. This is considered a violation of the lease agreement and the cost of removal is charged to the tenant.
We care about the environment and have a clear focus on social responsibility and sustainability. We want residents to follow current guidelines and rules for waste disposal. All garbage must be bagged before you throw it in the garbage containers. Do not throw things that are not bagged in the containers. Fold cardboard and paper before you put it in the paper containers. Styrofoam and plastic should not be put in the paper containers. Do not put garbage next to the garbage wells If you have extra garbage, you must deliver it to the recycling station yourself. Read more Where can I find fire instructions?
All tenants should familiarize themselves with the current fire instructions, which can be found in the house rules
Where can I find information on the intercom?
Tenants can use Defigo for the intercom. See more
Are there any rules for using the common areas?
All use of common living areas and common laundry must be in accordance with the current house rules and rules of use for the various common living areas that are posted inside/outside the rooms. The current main house rules can be read
here. All tenants are obliged to familiarize themselves with the house rules, as well as special rules of use for the various common areas.
How do I get in touch with the caretaker?
Create "New maintenance case" from the rental platform hybel.no. The caretaker will then receive the task directly. Feel free to take pictures and provide a good description of the problem. Our caretakers work every day of the week between 08:00-15:00. Please note that the caretaker can enter your property if you are not at home to fix the problem. They are not able to make appointments directly with our tenants. In case of emergency situations such as water leaks or similar, you must contact the security service immediately! Please note that failure to notify us in such circumstances will be considered a breach of the rental contract and may result in you being liable for any damage to the property. If you have an urgent problem, our security guards can help you.
I need to contact the Security Service
If you see or experience noise, domestic disturbances, unwanted presence of people in common areas or need to lock your home.
Contact Toma Security by phone: 22 20 70 00. With the presence of a security guard, we will reduce unwanted traffic and behavior. The security guard will carry out inspections of varying scope, at varying times, based on what has been agreed. Please note: If you have locked yourself out of the property, the security guard can assist you, but this will incur a lock-in fee. Tenants who cause a security company to be called out due to annoying noise / partying will be invoiced for the call-out. Callers will not be invoiced.
I want to stay in the Campus Living MetStudios after the expiry of the period
Existing tenants who wish to continue living in CampusLiving MetStudios for a new lease period must apply for a new contract like others.
The landlord will endeavor to allow tenants who are awarded a new contract to stay in the same residence, if this is desired. We recommend that you are quick to apply as soon as we open for this (planned start-up in 1 or 2 quarters). Keep an eye on our website.
You must apply to sublet your accommodation and it must be approved by Campus Living.
As a tenant, what should I maintain?
Unless otherwise agreed, the tenant is obliged to maintain door locks, taps, water closets, electrical contacts and switches, hot water tanks and fixtures and equipment in the house room that are not part of the immovable property. The tenant is also obliged to carry out the necessary functional checks, cleaning, battery changes, testing and the like of smoke alarms, fire extinguishing equipment, etc.
What you are obliged to maintain, you must also pay for, i.e. if you are responsible for painting the walls, you must pay both the cost of having the work done and the cost of painting. What are my obligations as a tenant?
You are responsible for following the terms of the tenancy agreement, paying the rent, treating the property with care and maintaining the apartment you live in. The apartment must only be used for residential purposes and must not be used in such a way that other residents or neighbors are inconvenienced or inconvenienced.
- Every tenant is obliged to notify within 14 days if there is a major defect in the property after taking over. - The tenant is obliged to replace and immediately report all self-inflicted damage and all damage caused by persons the tenant has given access to the property. Repair of accidental damage is not considered maintenance - Smoking in the rental property is not allowed. - Animals are not allowed without the landlord's approval. - The tenant may not without the landlord's consent make changes to the house room or the property in general. - The tenant is also obliged to keep the accommodation and the property in the condition that follows from the lease agreement and the Rent Act. How to clean the drain in the shower:
To prevent blocked drains, water damage and bad smells in the bathroom, you should clean the drain twice a year. As a tenant, you can do this yourself. Cleaning the drain involves more than just pouring drain cleaner down the drain grate and hoping for the best. To clean the drain, you first need to open the floor grate so you can access the debris you need to remove. Clean the drain in six easy steps - See video produced by Boligbygg Oslo KF - How to clean the drain in the bathroom:
Link 1. Remove the grate. 2. The next step depends on the type of drain you have. If you have a modern bathroom with a modern drain, there is a "cup" you should easily be able to pull up from the drain. If you have an older bathroom, you don't have this. 3. Remove hair residue and all visible debris you see and reach in the drain and on the "cup". 4. Use an old dish brush to scrub what has begun to harden. 5. Rinse well, let the water run a little to make sure everything is okay. 6. Replace the "cup" and grate. How to clean your siphon:
To prevent clogged siphons, water damage and bad odors, you should clean your siphons twice a year. As a tenant, you can do this yourself. Cleaning the siphon involves more than just pouring drain cleaner down the siphon and hoping for the best. To clean the siphon, you need to dismantle the pipes under the sink. A tip when cleaning the water trap is to take a picture before you start disassembling the pipes, so that it will be easier to reassemble.
Clean the water trap in four easy steps - See video produced by Boligbygg Oslo KF - How to clean the water trap under the sink: Link 1. Put a bucket under the water trap to catch any water spillage. 2. Unscrew the siphon. This is the part that looks like a cup at the bottom of the pipe system. 3. Empty the siphon. Clean the cup and rinse it out a little. (Make sure the bucket underneath catches the water. 4. Reassemble the siphon. Check that the gasket (rubber ring) is tight. If not, replace it with a new one. You can buy one from a specialist dealer. What to do when you have an accident and the toilet is blocked?
In the event of an accident, there are many things you can do yourself to avoid a costly call-out from a plumber. Such a call-out can cost up to NOK 4,000 and is covered by the tenant, if you're lucky. Below we give you 5 tips for fixing a clogged toilet.
If the toilet is not completely clogged, but you can see that the water is slowly receding, you can try pulling down several times. Of course, you will have to wait until the water has receded each time. You don't want the water to run over the edge, of course. If this doesn't work, fill a large bucket with water and pour from a great height. This creates a real pressure that can help to open it up. It often takes several attempts. 3) If it is completely blocked, you need to use more powerful tools. A toilet pump with a suction cup is a useful tool and something you should have in every home. Press the suction cup into the toilet and push it back and forth many times. Remember that there must be plenty of water in the toilet to create the right pressure to get the plug through the trap. 4) Put on your gloves. Sometimes it may also be necessary to pull out the obstruction if you don't get results on the first attempts. Put on long gloves, remove what you can and possibly repeat steps 1, 2 or 3 depending on where you are in the process. 5) Drain opener. If the first four steps don't help, you may have to resort to drain openers. Plumbo is the best known and opinions are divided on whether this product is good or not, but professionals recommend that you use products you can buy at a paint store, for example, and that you use them according to the instructions. If you still can't get rid of the problem, call a plumber. How to clean the filter in your kitchen fan:
If you use your kitchen fan regularly, it should be cleaned often. The filter in the extractor fan should be cleaned at least every quarter, preferably once a month. See video produced by Boligbygg Oslo KF - How to clean the filter in the kitchen fan
(https://www.youtube.com/watch?v=sCm0QcWgwO0) Regular cleaning of the filters in the kitchen fan and always being present when using the hob prevents fires. How to change the charcoal filter in the kitchen fan
In this video you will see how to replace the charcoal filter in your kitchen fan. This should be done every 6-24 months, depending on how much food you cook. Watch video produced byBoligbygg Oslo KF - How to change the charcoal filter in the kitchen ventilator
https://www.youtube.com/watch?v=QXCeuVIPIEI How to change the battery in the stove guard sensor
Some types of stove guards have a sensor that runs on battery power. In this video, Boligbygg Oslo KF shows how to change the battery in the sensor.
See video produced by Boligbygg Oslo KF - How to change the battery in the stove guard sensor: https://www.youtube.com/watch?v=Td_oOkuCoVQ
How to change the smoke detector battery and check the fire extinguisher
Fire safety in the home is important. In this video, Boligbygg Oslo KF shows you how to change the battery in the smoke detector and how to check and maintain the fire extinguisher.
See video produced by Boligbygg Oslo KF -How to change the battery in the smoke detector and check the fire extinguisher: https://www.youtube.com/watch?v=KvLWXuFvGc8 How to create a good indoor climate in your home
A good indoor climate is important for both you and your home. Boligbygg Oslo KF gives you good advice on what you can do to create a good indoor climate. Watch the video produced by BoligbyggOslo KF -
How to create a good indoor climate in your home
How to maintain doors and windows
Hinges, locking mechanisms and handles on doors and windows need lubrication or tightening at regular intervals. Boligbygg Oslo KF shows you how to do it! Watch the video produced by Boligbygg Oslo KF -
I have a problem with my dishwasher
In case of problems with the dishwasher, please:
1. Check the fuse box 2. Check that the machine is getting water by turning the spigot on the kitchen faucet or in the cabinet under the kitchen sink. 3. Check that the electrical socket is connected 4. Check that the drain in the machine is well cleaned 5. Troubleshoot for manual/user manual (this can often be found by searching for "manual-brand-model") If the appliance cannot be fixed, take a photo of the product and/or serial number and send it to the responsible manager for further action
I have a problem with my stove/oven/cooktop
In case of stove/oven/cooktop problems, please:
1. Check the relevant fuse(s) in the fuse box 2. Troubleshoot the stove/cooktop for the manual/user manual (this can often be found online by searching for "manual-brand-model") 3. Check and troubleshoot the associated stove guard (troubleshoot and restart the stove guard, see instructions here) TIP 1: What to do when the stove guard beeps - See video produced by Boligbygg Oslo KF - here TIP 2: Stove guard, alternatively check out komfyrvakt.no/support/privat/#faq orcall: 90824101 If the white goods cannot be fixed, take a picture of the product and/or serial number and send it to the responsible manager for further I have a problem with AquaSafe Leak Stopper(s)
Several of our apartments are equipped with Høiax Aqua Safe leak stoppers. This detects leakage from the sensor tape and activates the solenoid valve that shuts off the water.
It will also cut off the power supply to the power plug on the leak stopper. If the white goods cannot be fixed, take a picture of the product and/or serial number and send it to the responsible manager for further action. What to do in case of water leakage?
1) Try to stop the water leak to the best of your ability. This can be done by finding the stopcock in the apartment which is typically in the bathroom or under the kitchen sink.
2) Weekdays between 08:30-15:30 we ask that you contact us by phone tel: +47 24 20 07 00. Please state your address so that you can talk to the right manager. Outside our office hours, you can call Toma Security by phone: 23 13 3044. 3) Await further process from the landlord How to maintain the extractor fan?
If you feel that the fan is not picking up enough food when cooking, the exhaust fan and filter are probably full of grease. Often there are 2 different filters in extractor fans. A steel grease filter and a charcoal filter that sits inside the kitchen fan. The grease filter can be washed by hand or in the dishwasher. For hand washing, use hot water with Zalo, preferably with a little ammonia added. It is important to rinse the fan clean and dry the parts. The carbon filter must be removed and replaced with a new one, this is recommended every 3 months. Externally, the fan can be wet cleaned with a microfiber cloth dampened with water. Then wipe the outside of the fan with paper towels or a completely dry cloth.
What should I do if I discover pests or insects in my apartment?
Pests and insects can be harmless, some are troublesome and others are outright pests.
www.anticimex.no is a website with information on what to do and how to identify pests. If you suspect that there are pests in your apartment, contact your landlord immediately. Tips on bed bugs: Bed bugs are beetle-like, blood-sucking insects that take up residence in or near your bed or sofa. They do not destroy buildings, clothes or furniture, but feed by sucking blood from humans, much like a mosquito.When traveling, always check your bed and mattress for signs of bed bugs. If you find bed bugs or traces of them, you must request a new hotel room. Be careful about buying second-hand beds, or using beds that have been abandoned. The bed may need to be frozen before use. If you suspect that you have bedbugs in your home, you must contact us immediately to freeze your luggage. Do you see black marks on the bed, get bites on your body or red spots and swelling of the skin? Contact your landlord immediately. Out-migration When is the deposit refunded?
The deposit will be refunded to you at the end of your tenancy provided that all your invoices have been paid and the property has been returned without damage or defects.
It can take up to 4 weeks after moving out for the money to be returned to your account. Normally this takes about 2 weeks. What do I need to do before I move out?
Approximately one month before the end of the contract, the landlord will carry out a pre-inspection of the property. Defects/damage must be reported to the landlord on an ongoing basis. We encourage you to make sure that all defects/damages and wear and tear are registered at the pre-inspection.
Return of your property takes place at the agreed time, at the latest at 12:00 on the day your contract expires. The landlord will carry out a check-out on fixed days before the end of your contract. You will receive further information about this before your contract expires. Upon return, the landlord and the tenant will go through a community check, and the apartment must be vacated and cleaned out by the time of return. After the return, the tenant no longer has access to the apartment. Even if the apartment is returned before the lease expires, you will have to pay rent for the rest of the contract period.
What is expected of you when you return the property?
Moving and washing out is time-consuming. How extensive it will be depends on how well it is cleaned on a daily basis. A complete and thorough cleaning of the property before handing it back is required. All stains and dirt must be removed, and you must clean places you would not normally clean during normal cleaning. Bathrooms and kitchens must be washed especially carefully. Remember to wash inside cabinets, clean drains, clean the filter in the ventilator.
All damage and defects must be reported to the landlord on an ongoing basis, and in good time before return, so that repairs can be made during the responsible tenant's rental period. Any inadequate/delayed notification may cause the landlord to lose rent, for which the tenant may be liable
I want to return the apartment and keys outside the opening hours of the office, what do I do?
Please contact the landlord to arrange this, if necessary. Any keys should be placed in an envelope marked with your address, apartment and name. Note that this is at your own risk. Remember to empty your mailbox before delivering keys and report any change of address to firstname.lastname@example.org